Cool'n Joy the e-concierge solution for hotels
The Cool'n Joy e-concierge application
The goals
Cool'n Joy the e-concierge solution for hotels
The Cool'n Joy e-concierge application
The goals
What are the benefits of subscribing to our solutions?
Cool'n Joy the e-concierge solution for hotels
The Cool'n Joy e-concierge application
The goals
About the Cool'n Joy hotel application
Key figures
Our R&D department is constantly working to improve our e-concierge solution and make it consistent with the new consumer habits and expectations of campsite owners
Number of users of the application
Retention rate
Number of inventories and incidents
About the Cool'n Joy hotel application
Key figures
Our R&D department is constantly working to improve our e-concierge solution and make it consistent with the new consumer habits and expectations of campsite owners
Users of the application
Retention rate
Reported inventories and incidents
About the Cool'n Joy hotel application
Key figures
Our R&D department is constantly working to improve our e-concierge solution and make it consistent with the new consumer habits and expectations of campsite owners
Number of users of the application
Retention rate
Number of inventories and incidents
They are already benefiting
They are already benefiting
Cool'n Joy customer testimonials
Feedbacks
D. Wadoux - Manager
The application allows our customers to have information about the campsite in real time. They can order their bread, see the schedule of activities, be alerted to changes if it's raining, make an appointment for the exit inventory... This allows us to relieve the reception of a lot of work!
G. Rigole - Director
In 2 minutes and with one click, "PUSH" notifications such as the suggestion of the day concocted by the chef or the Paëlla evening at the pool are communicated to hundreds of holidaymakers connected to their smartphone.
P. Fourets - Manager
I highly recommend the application and the customer feedback is very positive! The additional options have allowed us to make additional sales. The animation schedule and the live registration management have facilitated the experience of our customers in a complicated context linked to Covid.
A. Potdevin - Director General
The click and collect settings are simple and the orders arrive in real time! For the moment, we are not linked to the cash register system but the financial flows and reports are clearly identified with a summary of the previous week's transfer at the beginning of each week. I would like to thank the Cool'n Joy teams for their great responsiveness!
S. Ducos - Manager
Our customers are very satisfied with the features offered by the application! For the settings, it is very easy to enter information in the application thanks to an intuitive back office.
M & D. Beauquis - Managers
With Cool'n Joy we value our local partners. This allows us to share the best deals with our customers and above all to finance 100% of our mobile application and our connected box!
J. Sendra - Community Manager
The application allows us to be closer to our customers and to save time in the management of our establishment, I'm very happy with it! Our customers are also delighted, they spend less time at the reception desk and have all the information directly on the application (entertainment schedule, service schedule, etc.).
V.Castillan - Manager
We liked the app for its ability to bring together all the information needed for a successful vacation, its ease of use and the ability to send important notifications to our customers at any time. Customers also appreciate the ease of access to information about the campsite and activities, the ability to plan their vacations and report incidents.
J.Boudouin - Manager
I use the Cool'n Camp activities module to manage bike, canoe and pedalo rentals... This module has made our lives so much easier! Customers can check availability, then book and pay online at any time, even when reception is closed. The reception team can also take reservations while viewing availability in real time. I can't recommend it enough!
Galéane - Digital manager
The application was easy to learn. It is appreciated for its ability to schedule activities, manage inventories and communicate with holidaymakers. Our customers have benefited from the tactile totem to consult all the information they need for their stay. Next year we'll be using the activity management module to book our wellness area. We highly recommend Cool'n Camp!
Cool'n Joy customer testimonials
Feedbacks
H. Denis - Communication Manager
We are very satisfied with the services offered by Cool'n Joy. The communication campaigns allow us to exchange with our customers at different stages of their stay (before, during and after) and thus to build loyalty to our brand. The customizable digital welcome booklet allows us to use less paper and to simplify the stay of our customers.
D. Wadoux - Manager
The application allows our customers to have information about the campsite in real time. They can order their bread, see the schedule of activities, be alerted to changes if it's raining, make an appointment for the exit inventory... This allows us to relieve the reception of a lot of work!
G. Rigole - Director
In 2 minutes and with one click, "PUSH" notifications such as the suggestion of the day concocted by the chef or the Paëlla evening at the pool are communicated to hundreds of holidaymakers connected to their smartphone.
P. Fourets - Manager
I highly recommend the application and the customer feedback is very positive! The additional options have allowed us to make additional sales. The animation schedule and the live registration management have facilitated the experience of our customers in a complicated context linked to Covid.
A. Potdevin - Director General
The click and collect settings are simple and the orders arrive in real time! For the moment, we are not linked to the cash register system but the financial flows and reports are clearly identified with a summary of the previous week's transfer at the beginning of each week. I would like to thank the Cool'n Camp teams for their great responsiveness!
S. Ducos - Manager
Our customers are very satisfied with the features offered by the application! For the settings, it is very easy to enter information in the application thanks to an intuitive back office.
M & D. Beauquis - Managers
With Cool'n Camp we value our local partners. This allows us to share the best deals with our customers and above all to finance 100% of our mobile application and our connected box!
J. Sendra - Community Manager
The application allows us to be closer to our customers and to save time in the management of our establishment, I'm very happy with it! Our customers are also delighted, they spend less time at the reception desk and have all the information directly on the application (entertainment schedule, service schedule, etc.).
V.Castillan - Manager
We liked the app for its ability to bring together all the information needed for a successful vacation, its ease of use and the ability to send important notifications to our customers at any time. Customers also appreciate the ease of access to information about the campsite and activities, the ability to plan their vacations and report incidents.
J.Boudouin - Manager
I use the Cool'n Camp activities module to manage bike, canoe and pedalo rentals... This module has made our lives so much easier! Customers can check availability, then book and pay online at any time, even when reception is closed. The reception team can also take reservations while viewing availability in real time. I can't recommend it enough!
Galéane - Digital manager
The application was easy to learn. It is appreciated for its ability to schedule activities, manage inventories and communicate with holidaymakers. Our customers have benefited from the tactile totem to consult all the information they need for their stay. Next year we'll be using the activity management module to book our wellness area. We highly recommend Cool'n Camp!
Our e-concierge application is also available for campsites, as are all our services.
Golden Lakes VillageH. Denis - Communication manager