E-concierge solution for hotels
For customer relationship and process management of your establishment
The concierge application
Make your customer's stay and your operator's experience easier
Read more
Dynamic display
Communicate your information on your screens
Read more
Touchscreens
Provide information in an interactive way
Read more
Restaurant services
Click and collect, order at the table... Boost your sales!
Read more
Management of activities
Thanks to online booking, increase your average basket!
Read more
Previous
Next

Cool'n Joy the e-concierge solution for hotels

The Cool'n Joy e-concierge application

The goals

Increase productivity

Facilitate the organisation of your teams and the management of your establishment and thus relieve the staff!

Increase your average basket

Promote your offers and facilitate the act of buying with online payment

Improve the customer experience

Make appropriate offers throughout the relationship

Communicate with your customers

Before, during and after, interact with your customers and build loyalty!

Cool'n Joy the e-concierge solution for hotels

The Cool'n Joy e-concierge application

The goals

Here are some of the benefits you can enjoy by subscribing to our solutions

Increase productivity

Facilitate the organisation of your teams and the management of your establishment and thus relieve the staff!

Increase your average basket

Promote your offers and facilitate the act of buying with online payment

Improve the customer experience

Make appropriate offers throughout the relationship

Communicate with your customers

Before, during and after, interact with your customers and build loyalty!

Cool'n Joy the e-concierge solution for hotels

The Cool'n Joy e-concierge application

The goals

Increase productivity

Facilitate the organisation of your teams and the management of your establishment and thus relieve the staff!

Increase your average basket

Promote your offers and facilitate the act of buying with online payment

Improve the customer experience

Make appropriate offers throughout the relationship

Communicate with your customers

Before, during and after, interact with your customers and build loyalty!

About the Cool'n Joy hotel application

Key figures

Our R&D department is constantly developing the solution to adapt to new uses and customer expectations.

1,7 M

Number of users of the application

90 %

Retention rate

70 K

Number of inventories and incidents

About the Cool'n Joy hotel application

Key figures

Our R&D department is constantly developing the solution to adapt to new uses and customer expectations.

1,7 M

Number of users of the application

90 %

Retention rate

70 K

Number of inventories and incidents

About the Cool'n Joy hotel application

Key figures

Our R&D department is constantly developing the solution to adapt to new uses and customer expectations.

1,7 M

Number of users of the application

90 %

Retention rate

70 K

Number of inventories and incidents

They are already benefiting

They are already benefiting

Cool'n Joy customer testimonials

Feedbacks

Golden Lakes Village
Golden Lakes Village

H. Denis - Communication manager

We are very satisfied with the services offered by Cool'n Joy. The communication campaigns allow us to exchange with our customers at different stages of their stay (before, during and after) and thus to build loyalty to our brand. The customizable digital welcome booklet allows us to use less paper and to simplify the stay of our customers.

Flower le Rompval
Flower le Rompval

D. Wadoux - Manager

The application allows our customers to have information about the campsite in real time. They can order their bread, see the schedule of activities, be alerted to changes if it's raining, make an appointment for the exit inventory... This allows us to relieve the reception of a lot of work!

Domaine de Massereau
Domaine de Massereau

G. Rigole - Director

In 2 minutes and with one click, "PUSH" notifications such as the suggestion of the day concocted by the chef or the Paëlla evening at the pool are communicated to hundreds of holidaymakers connected to their smartphone.

La ferme et l'écureuil
La ferme et l'écureuil

P. Fourets - Manager

I highly recommend the application and the customer feedback is very positive! The additional options have allowed us to make additional sales. The animation schedule and the live registration management have facilitated the experience of our customers in a complicated context linked to Covid.

Sunêlia les Sablons
Sunêlia les Sablons

A. Potdevin - Director General

The click and collect settings are simple and the orders arrive in real time! For the moment, we are not linked to the cash register system but the financial flows and reports are clearly identified with a summary of the previous week's transfer at the beginning of each week. I would like to thank the Cool'n Joy teams for their great responsiveness!

Camping International
Camping International

S. Ducos - Manager

Our customers are very satisfied with the features offered by the application! For the settings, it is very easy to enter information in the application thanks to an intuitive back office.

La ferme
La ferme

M & D. Beauquis - Managers

With Cool'n Joy we value our local partners. This allows us to share the best deals with our customers and above all to finance 100% of our mobile application and our connected box!

Le Calypso
Le Calypso

J. Sendra - Community Manager

The application allows us to be closer to our customers and to save time in the management of our establishment, I'm very happy with it! Our customers are also delighted, they spend less time at the reception desk and have all the information directly on the application (entertainment schedule, service schedule, etc.).

Cool'n Joy customer testimonials

Feedbacks

Golden Lakes Village
Golden Lakes Village

H. Denis - Communication Manager

We are very satisfied with the services offered by Cool'n Joy. The communication campaigns allow us to exchange with our customers at different stages of their stay (before, during and after) and thus to build loyalty to our brand. The customizable digital welcome booklet allows us to use less paper and to simplify the stay of our customers.

Flower le Rompval
Flower le Rompval

D. Wadoux - Manager

The application allows our customers to have information about the campsite in real time. They can order their bread, see the schedule of activities, be alerted to changes if it's raining, make an appointment for the exit inventory... This allows us to relieve the reception of a lot of work!

Domaine de Massereau
Domaine de Massereau

G. Rigole - Director

In 2 minutes and with one click, "PUSH" notifications such as the suggestion of the day concocted by the chef or the Paëlla evening at the pool are communicated to hundreds of holidaymakers connected to their smartphone.

La ferme et l'écureuil
La ferme et l'écureuil

P. Fourets - Manager

I highly recommend the application and the customer feedback is very positive! The additional options have allowed us to make additional sales. The animation schedule and the live registration management have facilitated the experience of our customers in a complicated context linked to Covid.

Sunêlia les Sablons
Sunêlia les Sablons

A. Potdevin - Director General

The click and collect settings are simple and the orders arrive in real time! For the moment, we are not linked to the cash register system but the financial flows and reports are clearly identified with a summary of the previous week's transfer at the beginning of each week. I would like to thank the Cool'n Camp teams for their great responsiveness!

Camping International
Camping International

S. Ducos - Manager

Our customers are very satisfied with the features offered by the application! For the settings, it is very easy to enter information in the application thanks to an intuitive back office.

La ferme
La ferme

M & D. Beauquis - Managers

With Cool'n Camp we value our local partners. This allows us to share the best deals with our customers and above all to finance 100% of our mobile application and our connected box!

Le Calypso
Le Calypso

J. Sendra - Community Manager

The application allows us to be closer to our customers and to save time in the management of our establishment, I'm very happy with it! Our customers are also delighted, they spend less time at the reception desk and have all the information directly on the application (entertainment schedule, service schedule, etc.).

Our e-concierge solution and all our services are also available for campsites.