The e-concierge application for hotels

The e-concierge application for hotels

Image en anglais montrant l'application de conciergerie proposee par cool'n joy aux hotels
Image decorative aux couleurs de cool'n joy

By proposing adapted offers to their expectations and communicating regularly through targeted notifications, you improve your customers’ experience and simplify their stay.

At the same time, you make the day-to-day management of your hotel easier by reducing reception traffic and generating additional sales with our digital concierge services.

Cool'n Joy digital concierge features

Features

Arrival time register

Incident management

Schedule of events

Reporting

Digital reception booklet

Online orders

Sending notifications

Cool'n Joy digital concierge features

Features

Arrival time register

Incident management

Schedule of events

Reporting

Digital reception booklet

Online orders

Sending notifications

Cool'n Joy digital concierge features

Features

Arrival time register

Incident management

Schedule of events

Reporting

Digital reception booklet

Online orders

Sending notifications

The advantages of the Cool'n Joy application

The benefits

Improve your customer's experience by simplifying their stay

Offer a seamless experience to your customers thanks to our digital concierge solution, giving them access to all useful information (activities in the area, health professionals…) and allowing them to manage their stay online (check-in/check-out system).

You can stay in touch with your customers throughout their stay by sending them personalized notifications and messages.

Maximize your upselling

Give your guests the ability to pre-book option packages before their arrival and book and pay for activities during their stay (commission-free) with our virtual concierge.

Keep them informed of your hotel’s events by sending them reminder notifications.

Evaluate the customer experience

You want to know the satisfaction of your customers? You just have to propose them a satisfaction survey at the end of their stay. You can then improve your offer.

Improve your customer's experience by simplifying their stay

Offer a seamless experience to your customers thanks to our digital concierge solution, giving them access to all useful information (activities in the area, health professionals…) and allowing them to manage their stay online (check-in/check-out system).

 

You can stay in touch with your customers throughout their stay by sending them personalized notifications and messages.

Maximize your upselling

Give your guests the ability to pre-book option packages before their arrival and book and pay for activities during their stay (commission-free) with our virtual concierge.

Keep them informed of your hotel’s events by sending them reminder notifications.

Evaluate the customer experience

You want to know the satisfaction of your customers? You just have to propose them a satisfaction survey at the end of their stay. You can then improve your offer.

Get to know your customers' expectations

Adapt your offer according to your customers’ expectations thanks to the analysis of the data collected by the management tool of our digital concierge service.

Reduce your costs and environmental impact

Reduce your printing costs by offering your activities on digital media, allowing you to be more flexible, simplify your management and protect the planet.

A simple and rich administration tool

Configure and manage your e-concierge application independently through an intuitive interface.

Get to know your customers' expectations

Adapt your offer according to your customers’ expectations thanks to the analysis of the data collected by the management tool of our digital concierge service.

 

Reduce your costs and environmental impact

Reduce your printing costs by offering your activities on digital media, allowing you to be more flexible, simplify your management and protect the planet.

A simple and rich administration tool

Configure and manage your e-concierge application independently through an intuitive interface.

Cool'n Joy is interfaced with many business software

PMS, intervention management, click and collect, activity booking, customer satisfaction, deposit taking…

Cool'n Camp is interfaced with many business software

PMS, intervention management, click and collect, activity booking, customer satisfaction, deposit taking…

Cool'n Joy virtual concierge FAQ

Frequently asked questions

The price varies according to size and features and works on the basis of an annual subscription that is automatically renewed on the anniversary date.

Other Cool’n Joy e-concierge solutions