Cool'n Joy

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Download the application

Image en anglais montrant l'application de conciergerie proposee par cool'n joy aux hotels
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Download the e-concierge application

Once you have downloaded the application :

  • Are you a guest in a hotel? Create an account with your reservation email and find your stay.
  • You don’t have a stay planned but would like to discover the hotels offered by Cool’n Joy? Find in the “To discover” section all the establishments proposed and book a stay via the application

Benefits for your customers

Make your customers’ stay easier

A simplified customer journey

All useful information and procedures for your customer are gathered on the same mobile application (check-in, registration for events, schedule of services…)

A close relationship

Additional communication channel for you but also for your customers who can report a problem at any time from the application

An improved experience

Practical information such as hotel offers, tourist activities to do in the area… Simplifies the management and organization of your customers’ vacations

The benefits for you

Facilitate the management of your hotel

Monitoring of customer satisfaction

Thanks to the satisfaction surveys transmitted at the end of your stay, you are informed about the satisfaction of your customers and can improve yourself

Simplified customer support

You are alerted by email and have a monitoring table on the back office to quickly identify new incidents reported

Additional sales

Reservation of stay as well as option kits (sheet reservation, baby kits…) increases significantly thanks to the e-concierge application