The e-concierge application for hotels
The e-concierge application for hotels
By proposing adapted offers to their expectations and communicating regularly through targeted notifications, you improve your customers’ experience and simplify their stay.
At the same time, you make the day-to-day management of your hotel easier by reducing reception traffic and generating additional sales with our digital concierge services.
Arrival time register
Incident management
Schedule of events
Reporting
Digital reception booklet
Online orders
Sending notifications
The advantages of the Cool'n Joy application
The benefits
Improve your customer's experience by simplifying their stay
Offer a seamless experience to your customers thanks to our digital concierge solution, giving them access to all useful information (activities in the area, health professionals…) and allowing them to manage their stay online (check-in/check-out system).
You can stay in touch with your customers throughout their stay by sending them personalized notifications and messages.
Maximize your upselling
Give your guests the ability to pre-book option packages before their arrival and book and pay for activities during their stay (commission-free) with our virtual concierge.
Keep them informed of your hotel’s events by sending them reminder notifications.
Evaluate the customer experience
You want to know the satisfaction of your customers? You just have to propose them a satisfaction survey at the end of their stay. You can then improve your offer.
Improve your customer's experience by simplifying their stay
Offer a seamless experience to your customers thanks to our digital concierge solution, giving them access to all useful information (activities in the area, health professionals…) and allowing them to manage their stay online (check-in/check-out system).
You can stay in touch with your customers throughout their stay by sending them personalized notifications and messages.
Maximize your upselling
Give your guests the ability to pre-book option packages before their arrival and book and pay for activities during their stay (commission-free) with our virtual concierge.
Keep them informed of your hotel’s events by sending them reminder notifications.
Evaluate the customer experience
You want to know the satisfaction of your customers? You just have to propose them a satisfaction survey at the end of their stay. You can then improve your offer.
Get to know your customers' expectations
Adapt your offer according to your customers’ expectations thanks to the analysis of the data collected by the management tool of our digital concierge service.
Reduce your costs and environmental impact
Reduce your printing costs by offering your activities on digital media, allowing you to be more flexible, simplify your management and protect the planet.
A simple and rich administration tool
Configure and manage your e-concierge application independently through an intuitive interface.
Get to know your customers' expectations
Adapt your offer according to your customers’ expectations thanks to the analysis of the data collected by the management tool of our digital concierge service.
Reduce your costs and environmental impact
Reduce your printing costs by offering your activities on digital media, allowing you to be more flexible, simplify your management and protect the planet.
A simple and rich administration tool
Configure and manage your e-concierge application independently through an intuitive interface.
Cool'n Joy is interfaced with many business software
PMS, intervention management, click and collect, activity booking, customer satisfaction, deposit taking…
Cool'n Camp is interfaced with many business software
PMS, intervention management, click and collect, activity booking, customer satisfaction, deposit taking…
Other Cool’n Joy e-concierge solutions