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How to prepare for the 2024 season?
May 16, 2024
The start of the 2024 season is fast approaching, and you want to be as prepared as possible to welcome your customers in the best possible conditions?
Here are a few tips:
Update the content of your application
It’s essential to always have up-to-date content in the application for two reasons:
- For your customers
- To provide your customers with the best possible information and help them organize their stay before or during their stay (services, tourist activities, entertainment schedule…).
- For potential customers
- Highlight your offer and generate new bookings directly via the application thanks to rich, varied and attractive content (attractive photos of your establishment, highlighting your services, details of all the tourist offers available in the area…).
Check the date of the last reservation import from your back office
This is essential to ensure that reservations are exported correctly from your PMS to Cool’n Camp.
Without this up-to-date link, your customers won’t be able to find their stay on the application. You’ll find information on the date of the last reservation import in the “Dashboard” tab of your back office.
If the message is displayed in red or the last import was made several days ago, there’s probably a problem.
In this case, don’t hesitate to contact Cool’n Joy support on 0 806 80 03 60 or contact@coolncamp.com, who will tell you how to proceed.
Communicate about the application
- Dematerialised way
With an email campaign, here you don’t have to do a thing: for each reservation identified, we automatically send your customers an email inviting them to download the application.
However, it may also be appropriate to communicate about the application via your website and/or social networks, which are often consulted by your customers.
- In paper format
Several tools are available in the “Help” section of your back-office to help you communicate about the application (posters, QR codes…) and should be placed in strategic areas of your campsite for greater effectiveness (reception, bar, snack bar, grocery store, swimming pool…).
- Oral use
As soon as your customers arrive at your establishment, make sure that the reception staff inform them of the existence of an application and explain how to find their stay.
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