Cool'n Joy

New technology partner

Image du logo qualitelis partenaire crm de cool'n joy

Do you want to increase the response rate of your customers to satisfaction surveys? It is now possible thanks to the partnership between Qualitelis and Cool’n Joy.

Having a centralized e-concierge tool to manage the whole customer journey allows your customers to be more likely to give their opinion at the end of their stay!

How does it work?

Your customers are automatically encouraged and reminded to fill in the Qualitelis satisfaction survey thanks to the sending of notifications.

The application being useful for the customer during all the stages of his stay:

  • Before to organize the stay (declaration of the hours of arrival, planning of the tourist outings to make…)
  • During to register for events, declare the state of the place of arrival, benefit from the offers proposed by the hotel
  • After to discover new destinations and to give feedback on the experience of your establishment

It is in a natural and automatic way that he will answer the satisfaction survey sent at the end of his stay!

This way, the response rate to satisfaction surveys is greatly improved!

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