August 18, 2023
E-concierge applications improve the experience of your customers, allowing them to :
Traffic at reception is significantly reduced thanks to e-concierge solutions, which enable customers to access all the information they need for their stay directly on their phone, order additional services directly from their application (towels, roomservice…), check in digitally or report any problems encountered during their stay.
In short, all these features mean that guests don’t have to go to the front desk or call reception, and waiting times are significantly reduced.
Better customer support, as this type of application enables customers to benefit from :
An e-concierge application enables you to offer vacationers a personalized experience, thanks in particular to :
By responding quickly and efficiently to these requests, the hotel provides personalized customer service.
Any question ?
Don’t hesitate to get in touch with one of our staff!